Contact Us

Information	Scope	Contact
Enaya Plan Related Issues (Al Madallah)	Health plan and process related issues.	800 4 36292 (800 4 Enaya)
System Technical Support (IQVIA)	Technical Issues such as access and IT related issues.	600522004 In case any of the numbers are unobtainable, please call: +971551270960
General Information	General (nonspecific questions that are not covered in the below areas)	support@eclaimlink.ae

System - Technical	Scope	Contact
Support	(support is only available to registered users in the Support section)	support@eclaimlink.ae
Training	Training Planning and Management (registration for training is done for registered users only in the Support section).	training@eclaimlink.ae

eClaim Data Standard Task Force (Data Dictionary Related)	Scope	Contact
eClaimLink Technical Support	Technical Issues such as access and IT related issues. General (nonspecific questions that are not covered in the below areas)	support@eclaimlink.ae
eClaimLink Training Requests/Inquiries		training@eclaimlink.ae
Approval of Archived Claims		support@eclaimlink.ae
Healthcare Laws and Regulations General Insurance-related Inquiries		ISAHD@dha.gov.ae
Member Register Inquiries, SOAPUI trainings, Member Register APIs	Member Register	support@eclaimlink.ae
Fees and Fines Account Activation, Reactivation and Deactivation Permit Related		PermitDHIC@dha.gov.ae
DRG Related Inquiries		DHIC-DRGProject@dha.gov.ae
For enquiries related to Audit - by Payer		IMES_companies@dha.gov.ae
For enquiries related to Audit - by Provider		DHICAudit@dha.gov.ae
For Ejada		Ejadah-DHIC@dha.gov.ae
For Basmah related queries		DHIC-PSP@dha.gov.ae
For Provider-Payer Complaints		https://complaints.dha.gov.ae/web/DHAAPP/client/home